Terms & Conditions – Orders

Welcome to Jaize. By placing an order through our website, you agree to the following Terms & Conditions.

1. Order Confirmation

• All orders are subject to acceptance and product availability.
• Once your order is successfully placed, you will receive an order confirmation via email, SMS, or WhatsApp.
• Jaize reserves the right to cancel or refuse any order due to product unavailability, pricing errors, suspected fraudulent activity, or unforeseen circumstances. In such cases, any amount paid will be refunded to the original payment method.

2. Payment Policy

• Cash on Delivery (COD) is NOT available.
• All orders must be paid in full at the time of purchase through the secure online payment methods available on our website.
• Orders will be processed only after successful payment confirmation.

3. Pricing

• All prices are listed in Indian Rupees (INR) and are inclusive of applicable taxes unless otherwise stated.
• Prices and offers may change without prior notice.
• Promotional offers cannot be combined unless specifically mentioned.

4. Product Availability

• While we strive to maintain accurate inventory, certain products may become unavailable after an order is placed.
• If a product is unavailable, we will notify you promptly and issue a refund for the unavailable item(s), if applicable.

5. Shipping & Delivery

• Delivery timelines are estimates and may vary based on location, courier services, weather conditions, public holidays, or other unforeseen circumstances.
• Jaize is not responsible for delays caused by third-party courier partners.
• Customers are responsible for providing complete and accurate shipping information.

6. Order Cancellation

• Orders may be cancelled only before they are packed or dispatched.
• Once an order has been dispatched, cancellation requests cannot be accepted.
• To request a cancellation, please contact our customer support immediately after placing your order.

7. Returns & Exchanges

• Returns and exchanges are subject to Jaize's Return & Exchange Policy.
• Products must be unused, unwashed, undamaged, and returned with original tags and packaging.
• Certain items, including innerwear and other hygiene-sensitive products, are not eligible for return or exchange unless received in a damaged or defective condition.

8. Damaged or Incorrect Products

• If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with your order number and clear photos of the product.
• After verification, we will arrange a replacement or refund, as applicable.

9. Product Images

• We make every effort to display product colours and details accurately. However, actual colours may vary slightly due to differences in screen settings, lighting, and photography.

10. Customer Responsibility

• Customers are responsible for reviewing product descriptions, sizes, colours, and specifications before placing an order.
• Please refer to the size guide where available to ensure the correct fit.

11. Privacy

• Your personal information will be used only for processing orders, customer support, and improving our services, in accordance with our Privacy Policy.

12. Limitation of Liability

• Jaize shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or services, except as required by applicable law.

13. Changes to Terms

• Jaize reserves the right to update or modify these Terms & Conditions at any time without prior notice. The latest version published on our website will apply to all orders.

14. Contact Us

For any questions regarding your order or these Terms & Conditions, please contact our customer support through the contact details provided on the Jaize website.

15. Contact information